Rescheduling, Cancellation & Refund Policy

For Single Services related to: Electrician, Plumber, Carpenter, IT Repair, Washing Machine Repair, AC Service or similar nature of services.

Lifeasy will charge amount Rs 199 or Rs 249 as applicable as cancellation charges if customer cancels the scheduled visit.

To avoid cancellation charges, customers are requested to reschedule or cancel the order 2 hours before the scheduled time.

CANCELLATION POLICY:
  • You can reschedule or cancel your service request via domov website or through Domov call center.

  • If service request is cancelled 2 hours before the scheduled service time, the cancellation charges will not be applicable. If the service is cancelled within 2 hours of scheduled service time, customer is liable to pay cancellation charges.

  • If the order booking and service time is within 2 hours and customer cancels the order, then cancellation charges will be applicable.

  • If Domov service persons are late by 15 minutes of scheduled time and customer wants to cancel the order, then the cancellation charges will not be applicable

  • Due to any unforeseen circumstances or internal reasons, Domov reserves the right to cancel any order at any point of time, and will not be liable to anyone for the same.

  • If the service person or Domov cancels the visit then customer is not liable to pay cancellation charges.

REFUND POLICY:

FOR AMC:

 

The 100% amount will be refunded within 7 days of buying AMC if no service is availed under AMC by the customer. No refund will be made if any service is availed under AMC by the customer.

DOMOV HOME SERVICE PACKAGES:

  • To avoid count of service delivered under package, please reschedule or cancel the order one hour before the scheduled time.

  • You can reschedule or cancel your service request via Domov website and mobile app or through Domov call center.

  • If service request is cancelled 1 hour before the scheduled service time, the count of service delivered will not be applicable. If the service is cancelled within 1 hours of scheduled service time, service will be deemed delivered.

  • If Domov service persons are late by 15 minutes of scheduled time and service will be complimentary.

  • Due to any unforeseen circumstances or internal reasons, Domov reserves the right to cancel any order at any point of time, and will not be liable to anyone for the same.

  • If the service person or Domov cancels the visit then customer is not liable to pay cancellation charges.

REFUND POLICY FOR PACKAGES:

The following rules will be applicable for refund of the package amount if customer wishes to return the package.

  • Domov will charge for minimum number of services as mentioned in below table against each package @ Rs.300 per service or actual number of services availed by the customer, whichever is higher.
     

  • For the purpose of refund, Package amount will be considered after deducting the applicable taxes.
     

  • After adjusting the above, Domov will refund the amount within 15 days of the customer request and Domov acceptance.

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